Return and Refund Policy

At All Home Goods Shop, your satisfaction is our priority. We stand behind the quality of every product we offer — from home essentials to lifestyle accessories — and we’re happy to assist you with returns or refunds when needed.

🕒 Return Window (All Countries)

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition

  • Original tags and packaging must be intact

  • You must provide a receipt or proof of purchase

📧 To initiate a return, please contact us at customersupport@allhomegoodsshop.com

Once your request is approved, we’ll provide:

  • Step-by-step return instructions

  • A return shipping label (if applicable)

⚠️ Returns sent without prior authorization will not be accepted.

🇪🇺 EU Right of Withdrawal (14 Days)

If you are located in the European Union, you have a legal right to cancel and return your order within 14 days of receiving it — no reason required.

To exercise this right:

This right is in addition to our standard 30-day return policy.

🛍️ Items Not Eligible for Return

For hygiene and quality assurance, we cannot accept returns for:

  • Intimate wear, bedding, or personal-use items once opened

  • Gift cards

  • Final sale or clearance items

If you’re unsure whether your item qualifies, please contact us before returning it.

🔄 Exchanges

If you’d like a different color, size, or variation, we recommend:

  1. Requesting a return for the original item

  2. Placing a new order for the preferred item

This ensures faster processing and better stock availability.

⚠️ Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours at customersupport@allhomegoodsshop.com so we can resolve it quickly through a replacement, refund, or store credit.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved:

  • A refund will be processed to your original payment method within 10 business days

  • Your bank or card provider may take additional time to post the refund

⏳ If more than 15 business days have passed since your refund approval and you haven’t received it, please contact us at customersupport@allhomegoodsshop.com