FAQs

Frequently Asked Questions (FAQ) – All Home Goods Shop

📩 How can I contact All Home Goods Shop?

You can reach us anytime at customersupport@allhomegoodsshop.com.
Our customer service team is always happy to assist you with questions, returns, or order inquiries—no matter where you are in the world.

🌍 Do you ship internationally?

Yes! We proudly offer worldwide shipping, including the United States, Europe, Asia, and more. Wherever you are, we’ll do our best to deliver your order to your doorstep.

📝 Can I change or cancel my order?

We process orders quickly to get them to you as soon as possible.
If you need to make changes or cancel your order, please email us within 12 hours of placing it.

After this period, changes or cancellations can’t be guaranteed. However, once your order arrives, you can still return it in accordance with our Return Policy.

💳 What payment methods do you accept?

We accept all major payment methods, including:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

All transactions are processed securely in your local currency at checkout.

📦 When will my order be processed?

Orders are processed and shipped from our fulfillment centers Monday through Saturday, excluding public holidays.

  • Please allow 1–3 business days for processing.

  • Orders placed over the weekend will be processed the next business day.

  • During high-demand periods (like holidays or sales), processing may take a bit longer.

🚚 How long does delivery take?

At All Home Goods Shop, we aim to get your order delivered as quickly as possible.

Estimated delivery times:

  • United States & Europe: 2-3 weeks

  • Other international destinations: 2-3 weeks, depending on local postal services and customs processing

You’ll receive a tracking number via email once your order ships.

⏳ During peak seasons or major promotions, slight delays may occur. We appreciate your patience and understanding as we ensure your items arrive safely.

📦 What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipment, please contact us at customersupport@allhomegoodsshop.com.
You may be eligible for a full refund or replacement after this period.

💼 Will I be charged customs duties or import taxes?

For international orders, your country may charge customs duties, VAT, or import taxes upon delivery.

  • These fees are not included in our prices.

  • The customer is responsible for any applicable import charges.

  • All Home Goods Shop is not liable for customs delays or additional charges imposed by your local authorities.

We recommend checking with your local customs office before placing your order.

🔄 How do I return an item?

To start a return, please email customersupport@allhomegoodsshop.com with your order number and a brief explanation.
You can learn more by visiting our Return Policy page.

🚫 What if I received a damaged, defective, or incorrect item?

We’re so sorry for the inconvenience.
Please contact us at customersupport@allhomegoodsshop.com and include:

  • Your order number

  • Photos of the item(s) and packaging

  • A short description of the issue

We’ll resolve it promptly with either a replacement or a refund.

💰 When will I receive my refund?

Refunds are issued to your original payment method once your returned item has been received and processed.

  • Please allow 7–10 business days for the refund to appear in your account.

  • Processing times may vary depending on your bank or payment provider.

If you haven’t received your refund after this period, please contact your bank or email us at customersupport@allhomegoodsshop.com for further assistance.